Customer Protection Guarantee

4-Day Inspection & Replacement Policy

We provide a contractual 4-day (96-hour) warranty covering pre-existing discrepancies against advertised specifications on all advertising asset packages.

1The 4-Day (96-Hour) Inspection Window

The warranty period begins at the exact UTC timestamp when the official platform invitation link is delivered to your designated delivery email or published on your encrypted tracking portal.

During this 96-hour window, the client is granted full access to inspect the asset, verify company documentation status, check advertising account quotas (e.g. 1, 3, 5, or 10 ad accounts), verify platform trust scores, and link their sovereign 2FA authentication.

2What Is Covered by the Replacement Warranty

If any of the following pre-existing defects are identified before you launch active ad campaigns, Verified Ad Accounts will immediately replace the asset free of charge:

Pre-existing platform restrictions or disabled status upon first invite acceptance.

Discrepancy in ad account quantity (e.g. ordered BM5 but received BM3).

Unverified legal entity documentation on accounts sold as verified.

Inability to attach client-controlled 2FA authentication due to previous lock.

3Explicit Exclusions & Limitations

To protect the integrity of our inventory and prevent bad-faith exploitation, the following occurrences are strictly excluded from replacement coverage:

Policy Violations: Account suspensions, disabled ads, or restrictions caused by user-submitted ad creatives, prohibited copy, or non-compliant landing pages (e.g. crypto schemes, adult content, counterfeit goods).

Billing Failures & Chargebacks: Disables triggered by declined payment cards, fraudulent credit cards, or bank chargebacks linked by the client.

Aggressive Spend Spikes: Skipping the recommended 72-hour warming protocol and immediately launching uncapped conversion spend from untrusted IPs.

Post-Window Claims: Any request submitted after the 96-hour window has expired.

4How to Submit a Replacement Request

If your asset exhibits an eligible pre-existing defect, contact our operations desk within the 96-hour window via email ([email protected]) or directly on WhatsApp / Telegram.

Please provide your Order Number, a clear screenshot of the issue within the platform interface, and brief notes. Our technical team audits the claim within 2 hours. Once verified, a replacement invite link is issued immediately.